Customer Help
Our happiness team is always here to assist.
Frequently Asked Questions
Orders and Shipping
Yes – we provide worldwide shipping via DHL Express and UPS International.
- Europe: 5-10 business days
- North America: 7-12 business days
- Asia: 4-8 business days
- Africa: 7-14 business days
We supply both private customers and businesses worldwide.
Simply provide us with your VIN or engine code, and our team will verify compatibility before purchase.
Yes, we offer brand-new aftermarket accessories, covered by the manufacturer’s warranty where applicable.
All prices are listed in USD unless otherwise stated.
We accept secure payments via Visa, MasterCard, and bank transfer.
No, we only ship orders after full payment has been received.
Yes. Every used engine and part is inspected and tested to ensure functionality before shipping.
Unless otherwise stated, used engines and parts are sold without warranty. New accessories are covered by the manufacturer’s warranty if applicable.
Engines are strapped onto treated pallets, shrink-wrapped, and moisture-protected. Parts and accessories are packed in reinforced boxes with protective wrapping.
Yes, all import taxes, customs duties, and local handling fees are the responsibility of the customer.
Returns and Customer Support
Yes, within 14 days of delivery, provided the item is returned in the same condition as received.
The customer is responsible for all return shipping costs, including any duties or taxes.
No, initial shipping costs are non-refundable.
- E-mail: seraphis.llc.fz@gmail.com
- Phone: + 971 585193177
- Address: Seraphis LLC FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE
